Rescheduling
Request a new time in the app until 12 hours before your session starts. Your original session stays confirmed until Marcos approves the new time — you never lose a confirmed slot by asking.
Policies
Clear rules, no surprises
The same rules the app enforces automatically — written down so everyone plays from the same sheet.
Cancellations & refunds
Cancel until 12 hours before and the full session price returns to your training balance instantly. Unused balance is refundable to your original card on request. Inside 12 hours, text Marcos — emergencies are handled person to person.
Weather & coach cancellations
If Marcos cancels — rain, field closure, illness — your balance is refunded automatically and you’ll get first pick of make-up times. A drizzle like the photo on the About page? Training happens.
No-shows
A missed session without notice uses the session’s price from your balance. Fifteen minutes of waiting counts as a no-show — the plan and the field time were reserved for your player.
Payments
Your balance is deducted only when a session is approved — never when you request. Cards are stored by our payment processor; Touchline never sees card numbers. Any saved card can pay any top-up.
Players & guardians
Players must be 10 or older. Balance belongs to the player it was bought for. Any guardian on the account — co-parents, grandparents, sitters — can book, change, and pay with their own card.
All times Pacific (America/Los_Angeles). These policies are shown before every purchase and enforced by the booking system — the app won’t let either side accidentally break them.